Disabled Access and Facilities

It is our aim to ensure that there are no barriers to the use of the Millennium Stadium by disabled people. The Stadium has been designed with independence in mind and it is our intention to provide accessible information about the Stadium's facilities and use.

Access

Access to the Millennium Stadium is across level plazas with no steps and no ramps steeper than 1:20. Wheelchair users and other disabled spectators enter the Millennium Stadium with all other spectators, through the same turnstiles and through the same entrances.

From the North Along the Riverwalk to Gate 1
From the East Across Westgate Plaza to Gate 3
From the South Across Millennium Plaza to Gates 6 & 7

Stewards will direct spectators to nearby lifts as appropriate.

Ambulant Disabled

There are no specific areas of the ground that facilitate access for the ambulant disabled, however, there are several seats which can be accessed easily by those persons using crutches, sticks or walking frames. Please call 029 2082 2145 for more information before you book your tickets.

Parking Arrangements

A number of Disabled Car Parking spaces are available and can be reserved by prior arrangement with the Stadium management. Allocation of passes for these spaces will be addressed on an event-by-event basis. For more information please telephone either 029 2082 2145 or 029 2082 2427 or alternatively e-mail access@wru.co.uk.

Toilet Facilities

Toilet facilities for disabled spectators are all easily accessible. To prevent misuse, these toilets are now accessible using Radar keys. For further information on Radar keys please visit http://www.radar.org.uk/. The schedule of toilet provision at each level is as follows.

Level 3 14 disabled unisex WCs
Level 4 4 disabled unisex WCs
Level 6 4 disabled unisex WCs
Level 5 Hospitality Private boxes at Level 5 are all wheelchair accessible and 4 disabled unisex WCs are available at this level

Refreshment Facilities

These are located close to the accessible viewing areas at all levels. Counter and queuing areas are designed and positioned to enable independent access whilst not impeding circulation routes. Millennium Stadium management recognises that disabled people may find it difficult to access facilities during the limited and congested periods at half-time and therefore operate a refreshment order service in conjunction with stewards.

Pricing Policy

For Millennium Stadium and Welsh Rugby Union controlled events, disabled spectators pay the full price for tickets with one companion (if required) admitted for free. Where control over the availability of event tickets does not reside with the Stadium, the pricing policy will be determined by the event promoter. Please submit an enquiry if you are attending an externally promoted event.

Stewarding for Disabled Spectators

A dedicated body of stewards with particular responsibilities for offering assistance to disabled spectators as required will be deployed at all appropriate locations within the Stadium. They have all undertaken specific disability awareness training. A refreshment order service utilising these stewards is available for those disabled spectators who request it.

Guide Dogs

Guide Dogs will be permitted in the Stadium by prior arrangement with management. In order to provide sufficient room and comfort for the dogs they will be restricted to the wheelchair terracing at the rear of the lower tier of seating on Level 3.

Emergency Evacuation

Millennium Stadium plc recognises that the safety and welfare of spectators is paramount in the successful operation of the Stadium. It has to plan carefully for every eventuality, and emergency evacuation procedures have been developed by Stadium Management in consultation with the Safety Committee of the Local Authority.

The evacuation plan will depend on the location of any incident and the location of wheelchair positions. For example, different procedures will be followed for the spaces on Levels 4 & 6 compared to those at Level 3. Spectators are requested at all times to follow the directions and advice of the appointed stewards. Dedicated lifts will be available for the evacuation of wheelchair users at Levels 4, 5 and 6.

Wheelchair Accessible Terraces

Provision for wheelchair users is available throughout the ground at all levels.

Level 3 64 spaces plus 64 companions
Level 4 28 spaces plus 28 companions
Level 6 64 spaces plus 64 companions

Provision at Level 3 is flexible to allow various combinations of wheelchair users, friends and family subject to prior notification to Stadium management. Spaces on the upper levels are reached via lifts and level access. All Level 5 Hospitality Boxes are wheelchair accessible via lifts and level access.

Stadium Wheelchairs

Ten wheelchairs supplied by Invacare (UK) Ltd are available for use by spectators at the Millennium Stadium to provide easy, escorted access to their seats. Please note that these chairs cannot be pre-booked, however, disabled team stewards are deployed at all entrances prior to kick off and provide highly efficient customer care before and after the game.

Millennium Stadium wheelchairs cannot be used in the disabled seating bays - chairs must be available to use at all times and cannot be booked for a whole event's use. Spectators wishing to hire wheelchairs in Cardiff can do so via the local Shopmobility or Bush Healthcare.

Millennium Stadium plc is indebted to the Wooden Spoon Charity for its support in the provision of wheelchair terraces at the Stadium and in facilities for wheelchair users at the refreshment outlets.

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